SHIPPING & RETURNS

 SHIPPING INFO

1. We provide worldwide shipping services with DHL Express.

2. All orders are processed in the next working day. In case of any additional information required from the customer, orders will be processed on the next working day upon receiving the required information from customer.

 3. All products are shipped from United Arab Emirates.

 

SHIPPING RATES

1. Free shipping for delivery within United Arab Emirates.

2. USD 9 for all over the world.

 

DELIVERY TIME

1. Orders placed with products only from “ SAME DAY SHIPPING” category are shipped on the next working day and delivered within 2-3 days

2. Orders placed from other categories are delivered within 6-8 days[ Processing time – 4 to 5 days, Shipping time – 2 to 3 days ]

3. Actual transit time may vary depending on custom clearance and unforeseen circumstances.

 

REFUND/ EXCHANGE POLICY

Online Abaya will give refund amount or exchange the product with new one under the following conditions;

1. All items ordered at Online Abaya are quality controlled. However please check your product carefully after delivery. In the unlikely event that you find any damage/defects in the delivered product you may inform us within 2 days at first instant and return the product within 7 days from delivery date.

2. Product should be in original & unused condition.

3. We may exchange the product with new one or give refund of your purchase price excluding shipping & handling charges.

4. We do not cover the cost of return shipping as you will be responsible for return shipping charges. Please note that we are not responsible for items lost in return shipping. All returned items are subject to inspection.

5. Please note there could be a variance in colour due to screen resolutions which cannot be perceived as a defect. Also due to the manual nature of the embroideries there can be notable variations in embroidery designs which are common industry accepted standards for hand-made items.

 

PRIVACYPOLICY

1. Online Abaya takes customer privacy seriously and will never sell, loan, rent, trade, barter, bet, or give away any personal information you provide during your order.

2. We only use personal information submitted by a buyer to aid with completion of a transaction, processing and shipping your order to your address or for a customer service concern.